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Frequently Asked Questions
Quick answers to common questions
Booking
How do I book a tour?
Simply browse our tours, select your preferred date and number of guests, fill in your contact details, and submit your booking request. The tour operator will confirm your booking shortly.
Do I need to pay online?
No, we currently don't require online payment. Payment is collected directly by the tour operator, typically at the start of the tour or as arranged with them.
Can I book for a group?
Yes! When booking, you can select the number of guests. For large groups, we recommend contacting the tour operator directly for special arrangements.
Cancellation & Changes
Can I cancel my booking?
Yes, most tours offer free cancellation up to 24 hours before the tour starts. Check the specific tour page for its cancellation policy.
How do I modify my booking?
Contact the tour operator directly or reach out to our support team with your booking reference number. We'll help you make changes.
What if the tour is cancelled by the operator?
If a tour is cancelled by the operator, you'll be notified immediately and offered an alternative date or a full refund if you've made any payment.
Tour Information
What should I bring on a tour?
Each tour page lists what's included and what to bring. Generally, we recommend comfortable clothing, sunscreen, water, and your camera!
Are tours available in multiple languages?
Many tours offer guides in multiple languages. Check the tour details page for available languages.
What about accessibility?
Some tours are wheelchair accessible or can accommodate special needs. Contact the tour operator directly to discuss your requirements.
Safety & Security
Are tours safe?
All tour operators on our platform are verified. Tours follow local safety guidelines and many include insurance coverage.
Is my personal information secure?
Yes, we use industry-standard security measures to protect your data. We never share your information with third parties without your consent.
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